Shipping Fees
● Free Shipping Countries
We offer free standard shipping to the following countries: United States, United Kingdom, Germany, Australia, Thailand, Malaysia, and South Korea.
Free shipping does not include remote areas, overseas territories, or military addresses.
We cannot ship to P.O. Boxes, APO/FPO addresses, or certain U.S. territories.
Deliveries to remote locations may incur a small surcharge.
● Countries with Partial Shipping Fee
A shipping fee of USD $10–$35 applies to: Canada, most EU countries, Japan, Singapore, and the Philippines. Additional remote area surcharges may apply.
● Other International Orders
For all other destinations, international shipping fees will be calculated at checkout based on the delivery address and items ordered.
Shipping fees exclude import duties and local taxes, which are the responsibility of the buyer.
If you have questions about your region, please contact us at info@purrnook.com.
Duties & Taxes
Import duties and taxes are imposed by local governments and are paid by the customer.
Purr Nook is not responsible for customs procedures, import duties, or local taxes applied upon delivery.
Order Processing Time
Orders are processed within 1 business day after receiving your confirmation email, excluding weekends and holidays.
You will receive a shipping confirmation email with a tracking number once your order has shipped.
out-of-stock items usually take 8–10 weeks to ship, depending on the product and estimated restock time.
Change of Delivery Address
● Before shipment: Contact us to update your address for free.
● After shipment: Address changes during transit incur a correction fee.
Note: Common issues: Wrong postal code, missing house or apartment number, etc., may generate fees.Additional shipping charges may apply based on the new address. Please provide complete and accurate delivery information.
Estimated Delivery Time
Due to the size and craftsmanship of our products, most free-shipping orders are shipped by sea freight, which may take longer.
|
Region |
Estimated Delivery Time |
|
U.S., Canada, Australia |
25–40 days |
|
Europe |
55–65 days |
|
Thailand, Malaysia |
20–30 days |
|
Japan, South Korea, Singapore, Philippines |
10–20 days |
|
Other countries/regions |
Based on shipping method and destination |
Please note: international shipments may experience customs delays beyond our control.
Purr Nook is not responsible for delays caused by customs procedures.
Need your order sooner?
Please email info@purrnook.com for expedited options.Additional shipping costs will apply.
Tracking & Order Status
Once shipped, a tracking number will be sent via email.
Please allow 24–48 hours for tracking updates.
If you have issues or need assistance, email info@purrnook.com with your name and order number.
Please note: once an order is submitted, it cannot be modified or cancelled.
Contact Us
For any shipping-related inquiries, contact our support team at info@purrnook.com.
We aim to reply within one business day.