Shipping Fees
Jellyfish Cat Tree & Maine Kingdom Cat Tree Series
Shipping Fees
● Free Shipping Countries
We offer free standard shipping to the following countries: United States, Australia, Singapore, Thailand, Malaysia.
Free shipping does not include remote areas, overseas territories, or military addresses.
We cannot ship to P.O. Boxes, APO/FPO addresses, or certain U.S. territories.
Deliveries to remote locations may incur a small surcharge.
● Countries with Partial Shipping Fee
A small shipping fee applies to orders shipped to Canada, the United Kingdom, most European Union countries, Japan, and the Philippines. The exact shipping cost varies depending on the destination country and region.
Note: For remote areas, an additional remote area surcharge may apply.
● Other International Orders
For all other destinations, international shipping fees will be calculated at checkout based on the delivery address and items ordered.
Shipping fees exclude import duties and local taxes, which are the responsibility of the buyer.
If you have questions about your region, please contact us at info@purrnook.com.
Fabric Replacement Parts
Shipping Fees
For fabric replacement parts, a small shipping fee applies to all countries and regions based on the order value.
Free shipping is available for orders over $75 (one-time purchase).
Duties & Taxes
Import duties and taxes are imposed by local governments and are paid by the customer.
Purr Nook is not responsible for customs procedures, import duties, or local taxes applied upon delivery.
Processing Time
Orders are processed within 1 business day after receiving your confirmation email, excluding weekends and holidays.
You will receive a shipping confirmation email with a tracking number once your order has shipped.
Pre-order or out-of-stock items usually take 8–10 weeks to ship, depending on the product and estimated restock time.
Shipping Address Changes
● Before Shipment: You may contact us to update your shipping address free of charge.
● After Shipment: Any address changes while the package is in transit will incur an address correction fee.
Please note: Common issues such as incorrect postal codes, missing apartment or unit numbers may also result in additional fees. Extra shipping charges may apply depending on the updated address. Please ensure all address details are complete and accurate.
Shipping Time for Cat Trees
Due to our strong commitment to product quality, and the large size and weight of PURR NOOK cat trees, most orders are shipped via sea freight, which may require longer delivery times. However, we guarantee that the wait is worth it.
● Standard Shipping
|
Region |
Delivery Time |
|
United States, Canada, Australia |
25–40 days |
|
Europe |
55–65 days |
|
Thailand, Malaysia, Singapore |
20–30 days |
|
Japan, Korea, Philippines |
10–20 days |
|
Other countries |
Varies |
Please note that all international shipments may experience delays during customs clearance. The duration of such delays is entirely dependent on customs procedures. PURR NOOK is not responsible for delays caused by customs.
● Need Faster Shipping?
Please contact us and we will help you choose a suitable expedited shipping option based on your needs. Additional shipping fees may apply.
Shipping Time for Fabric Replacement Parts
In most cases, fabric replacement parts are shipped by air. Delivery time is approximately 15–20 days for all countries.
Tracking & Order Status
Once your order has shipped, you will receive an email notification with a tracking number so you can check your shipment status.
Please allow 24–48 hours for tracking information to become available.
If you experience any issues with your order status, please contact us at with your name and order number. We will be happy to assist you.
Please note that once an order has been placed, it cannot be canceled or modified.
If you have any questions or concerns about our shipping policy, please contact PURR NOOK immediately. Our customer service team is always here to help.
Contact Us
If you have any questions about your order, please feel free to contact our customer service team at info@purrnook.com. We will respond within 1 business day.
